Frequently Asked Questions
Welcome to our FAQ page. Here you will find quick answers to the most common questions about shopping with Seventhavenuelink. If you cannot find what you are looking for, please contact our customer service team.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal. All transactions are processed in U.S. dollars.
Q: How much does shipping cost?
A: Shipping is free for all orders within the contiguous United States. There are no minimum purchase requirements.
Q: How long will it take to receive my order?
A: Orders are processed within 1–2 business days. After processing, delivery usually takes 3–5 business days within the United States. You will receive a tracking number once your order ships.
Q: Do you ship internationally?
A: No, we currently ship only within the contiguous United States. We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations.
Q: How can I track my order?
A: Once your order is shipped, we will send a tracking number to the email address you provided at checkout. You can use this number to monitor your delivery.
Q: What is your return policy?
A: You may return eligible items within 30 calendar days of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase. Returns are free within the United States, and there is no restocking fee.
Q: How long does it take to get a refund?
A: After we receive your return, we will inspect it and process your refund within 1–2 business days. The refund will be issued to your original payment method. Please allow 7–10 business days for the amount to appear on your statement, depending on your bank or payment provider.
Q: Can I cancel or change my order?
A: If you need to cancel or change your order, please contact us as soon as possible at info@seventhavenuelink.my. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.
Q: What should I do if I receive a damaged or wrong item?
A: Please contact us immediately at info@seventhavenuelink.my with your order number and a photo of the item. We will arrange a free return or replacement and resolve the issue as quickly as possible.
Q: Are you affiliated with any other brand?
A: No. Seventhavenuelink is an independent brand. We are not affiliated with, endorsed by, or connected to any other brand, company, or entity. All products sold on our website are offered under the Seventhavenuelink name.
Q: How do I contact customer service?
A: You can reach us by email at info@seventhavenuelink.my or by phone at +1 740-248-1549. Our service hours are Monday – Friday, 9:00 AM – 6:00 PM (ET). You can also write to us at:
124 Gale Court
Circleville, OH 43113-1502
United States
Q: Do you have a size guide?
A: Yes. Please refer to our Size Guide page for detailed measurements and tips on choosing the right size. If you are still unsure, feel free to contact us for assistance.